Refund and Returns Policy

Overview

At paintpalette, we are committed to providing high‑quality products and a satisfying shopping experience. This Refund and Returns Policy explains your rights and responsibilities when returning or requesting a refund for purchases made on www.paintpalette.store.

Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and packaged securely.
• Custom‑made, personalized, or clearance items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before sending any items back, please contact our support team at [email protected] or call +1 (971) 549-4337‑4337. Provide your order number, the reason for the return, and any supporting photos if the product is damaged.

Step 2 – Receive a Return Authorization

Our team will issue a Return Authorization Number (RAN) and give you the address to which the item should be shipped:

paintpalette
8474 East 2nd Court
Portland, Oregon 97210
United States

Step 3 – Ship the Item

Package the product securely and include the RAN on the outside of the package. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item, defect).

Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Shipping charges are non‑refundable unless the return is a result of our mistake.
• If the returned item is found to be used, damaged, or not in its original condition, we reserve the right to deny the refund or charge a restocking fee up to 20% of the purchase price.

Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will arrange a prepaid return and either replace the item or issue a full refund, including original shipping costs.

User Responsibilities

• Provide accurate contact information at checkout.
• Inspect the package upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. paintpalette reserves the right to modify this policy at any time, with changes taking effect upon posting on the website.

Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (971) 549-4337‑4337
Address: 8474 East 2nd Court, Portland, Oregon 97210, United States